Privacy Policy

Privacy Policy

Last updated: 01/09/2025

1. Introduction

Welcome to Expert Support Services Ltd, we value your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website [expert-support.co.uk], contact us, or use our services.

2. Who We Are

Expert Support Services LTD provides IT consultancy and related support services. 

Contact: [info@expert-supprt.co.uk]

3. Information We Collect

a. Information you provide directly: name, email, phone, company details, billing information.

b. Information collected automatically: IP address, browser type, pages visited, cookies, and similar technologies.

4. How We Use Your Information

We process your data to respond to enquiries, manage client relationships, process payments, improve our services, and comply with legal obligations. Processing is based on consent, contractual necessity, or legitimate interests.

5. How We Share Your Information

We do not sell your data. We may share it with trusted service providers, regulators, or professional advisors, all bound by confidentiality and security obligations.

6. International Transfers

If your data is transferred outside the UK or EEA, we ensure appropriate safeguards such as adequacy decisions or standard contractual clauses.

7. Data Retention

Data is retained only as long as necessary. Client data is stored for the contract duration plus six years; enquiry data for up to 12 months.

8. Cookies and Tracking

Our website uses cookies to improve functionality and analytics. You can control or delete cookies in your browser settings.

9. Your Rights

You have the right to access, correct, delete, restrict, or transfer your data, and to object to processing.

Contact [insert email] to exercise these rights. You can also contact the ICO at www.ico.org.uk.

10. Data

Security

We implement technical and organisational measures to protect your data against unauthorized access or misuse.

11. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.